Nguyen Thi Mong Thuy

Full name: Nguyen Thi Mong Thuy
Teaching Language: Korean, English
Specialized in Southern Vietnamese accent instruction

Education
- Bachelor’s Degree in English for Business and Tourism – Saigon University
- Certificate:
 + TOPIK Level 3 (2018)
 + TOEIC 850 (2020)

Work Experience
- Vietnamese Teacher – Gotoviki Language Center (Present)
 + Prepare lesson plans and teaching materials tailored to individual learners
 + Teach listening, speaking, reading, and writing skills with integrated grammar and practical exercises by clear and engaging methods
 + Introduce Vietnamese culture, customs, and daily communication to enhance language acquisition
 + Monitor learners’ progress to provide timely feedback and support
 + Participate in internal training sessions to strengthen professional skills and innovate teaching methods

- Operation Team Leader – Tap Hoa S (11/2024 – Present)
 + Manage day-to-day operations for convenience store branches
 + Supervise staff, handled shift planning and task allocation
 + Monitor inventory, coordinated restocking and purchasing officer communication
 + Ensure store readiness, visual merchandising, and customer experience standards

- Peaktime Vietnam – Customer Service (02/2024 - 11/2024)
 + Issue and confirm tickets accurately, ensuring all customer information is correct
 + Assist customers in making and modifying reservations, including seating preferences and special requests
 + Handle payments, refunds, and payment-related inquiries, ensuring compliance with financial procedures
 + Provide exceptional customer service by addressing inquiries, resolving issues, and offering travel-related advice

- Customer Service and Marketing Assistance – Modleaf Vietnam (11/2021 - 12/2023)
 + Answer and support customers in all social and e-commerce platforms; introduce and sell products in livestream and other channels
 + Create content creation calendars; plan, write, edit and update content for various platforms
 + Make, manage and maintain promotional offers in e-commerce platforms
 + Analise and provide weekly and monthly reports; review the progress and success of campaigns to understand what worked, what didn’t and what can be improved

- Customer Service and Marketing Assistance – Golden Health (03/2010 - 04/2021)
 + Write an article related to a healthy lifestyle, smoothie, juice and launching new product in social platform
 + Assist in managing marketing campaign by working with Marketing Agency,supporting product, information on shooting day
 + Maintain relationship with a partner for sponsorship and collaboration. Contact and work directly with partners for all events
 + Respond quickly to any customer inquiry via phone, message, e-mail, social media channel
 + Support in organizing a company event or party

Career Objective:
Although I don’t have extensive formal teaching experience, my strengths lie in patience and the ability to explain complex concepts clearly and simply. With many years of working directly with customers, I hope to create a comfortable learning environment and provide teaching methods tailored to each learner’s level, goals, and interests. My aim is to help learners make quick progress and easily apply the Vietnamese they learn in real-life situations

Contact us for more information.