Ta Diep Phuong Mai

Full name: Ta Diep Phuong Mai
Teaching Language: English
Specialized in Southern Vietnamese accent instruction

Education. 
- Bachelor’s Degree in Linguistics – University of Social Sciences and Humanities (2019 – 2023)
- Certificate: English Proficiency Certificate – B2 Level (Issued by USSH)

Work Experience
- Vietnamese Teacher – Gotoviki Language Center (02/2023 – Present)
 + Customized lesson plans and materials based on individual students' needs and goals.
 + Assisted students in improving their pronunciation, vocabulary, grammar, and conversational skills.
 + Occasionally added additional materials to supplement the curriculum.
 + Monitored students' progress and adjusted teaching methods accordingly.
 + Conducted assessments and provided constructive feedback to students to help them improve their Vietnamese language proficiency.

- English teacher – Kyna English (10/2022 – Present)
 + Used materials provided by the center to teach students based on their level and needs.
 + Occasionally added additional materials to supplement the curriculum.
 + Assisted students in enhancing their pronunciation skills.
 + Assigned additional homework for students to reinforce their learning.
 + Evaluated each class before and after teaching to apply the correct teaching method for each student.

- Property Handover Executive – Savills Company (05/2021 – 08/2022)
 + Welcomes and supports customers at the project and handles over apartments to customers.
 + Records defects from the customer if any, coordinates with the contractor and monitors the process of handling errors in the apartment.
 + Updates daily reports on the progress of fixing bugs .
 + Schedules an appointment for the customer to check the fault and makes the final water and electricity record.

- Assisstant Manager – 9 Station Hostel (05/2018 – 04/2020)
 + Managed check-in/out tasks, addressing guest needs and resolving issues for satisfaction.
 + Maintained discretion, facilitating clear communication among guests, employees, and management.
 + Oversaw Customer Feedback system, providing regular reports for company reviews and driving improvements.

- Supervisor – Lien Hiep Thanh Resort (09/2016 – 04/2028)
 + Managed front desk area, greeting guests and responding to phone and in person requests for information.
 + Handled all media and public relations inquiries.
 + Collaborated with internal departments to ensure guest satisfaction.

Contact us for more information.